Privacy & cookies

Who we are

Evoflame Ltd ("EvoFLAME", "we") is the controller of your personal information. Company no. 13484083, registered office Wyvols Court, Basingstoke Road, Reading, Berkshire, RG7 1WY. Contact us at [email protected] or on 0800 228 97 97.

What we collect and why

Enquiries and bookings (name, phone, email, address, details of the job): to reply, quote, book and carry out work. Lawful basis: taking steps to enter into a contract with you.
Jobs, certificates and invoices: to do the work, issue safety certificates (for example Gas Safe records) and keep accounts. Lawful basis: contract and legal obligation.
Pay my invoice: when an invoice is emailed to you, we keep the invoice number, the email it was sent to, the job postcode, the job number and its secure payment link for up to 90 days, so you can find your invoice on this website. You must enter the invoice number and your postcode or email to see it. Lawful basis: legitimate interests (making it easy to pay).
Website security: to stop abuse of the invoice finder we record a scrambled (hashed) version of your IP address for 24 hours after a failed attempt. Lawful basis: legitimate interests.

Payments

Card payments are taken on our job-management system's secure payment page (Commusoft, with Stripe). We never see or store your full card details.

Who we share it with

Only with the services we need to run the business: our job-management and invoicing system (Commusoft), our card processor (Stripe), our email provider (Microsoft 365), our website host (Cloudflare), approved contractors who carry out electrical and solar work for you, and our accountants. We may share information where the law requires, for example with Gas Safe Register. We never sell your information.

How long we keep it

Invoice-finder records: up to 90 days. Job, certificate and accounting records: as long as the law requires (usually six years for accounts). Enquiries that don't become jobs: up to 12 months.

Cookies

This website does not use advertising or tracking cookies at the moment. If we add them (for example to measure our adverts), we will ask for your permission first and update this page.

Your rights

You can ask for a copy of your information, ask us to correct or delete it, object to how we use it, or ask us to restrict it. Email [email protected]. If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk.